We work for musicians! And in order to provide you with our Services, we need to collect information from you to best serve your needs. Therefore, we may collect various types of information through the Services we provide. You can rest assured, we strictly use your “Personal Information” (i.e. information that personally identifies you or could be used to personally identify you) to provide the Services. We may also process Personal Information upon your consent.
When you use our Services, you may share with us and we may collect Personal Information which include (but is not limited to) the following:
Your email address when you purchase a promotion;
Your last name, first name, and email address when you purchase a promotion;
Your payment information when you purchase a promotion;
Your files, content, configuration parameters and other information (your “Data”), including your photos, audio files and emails;
Your interactions with us by email
We may also collect the following information when you use our Services:
We collect information on the devices that you use to access our Services. This information includes things like your IP address, web browser and the device that you use, the webpage that linked you to our sites and the identifiers associated with your devices. If you have activated the location service parameters on your devices, these can also send us information about your geographical location;
We use “cookies” to collect information and to operate and improve our Services. A cookie is a small data file that we store on your electronic device. We may use “persistent cookies” to record your email and password for when you log on to our Services in the future. We may use “session identifier cookies” to activate certain features of the Services, to better understand and improve your experience with the Services, to track data about the overall use of the Services (length of visits, number of users, etc.) and to optimize the marketing of our Services;
We take matters regarding your information very seriously. We make sure that we use your Personal Information only when we absolutely need it to fulfill our duties to you and only give access to those employees who need to have access to it to fulfill their duties to you.
Therefore, we may use the information that we collect in a variety of ways to provide the Services, including:
To access, store and analyze your Data so that you may enjoy our Services;
To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionalities;
To follow up on any question and request for assistance or information;
To understand your needs and preferences, and to assess your level of satisfaction with our Services;
To send you updates on our products, services, news and events and to follow up on our offers, promotions or contests (for example, to send you your referral credits when you have referred someone to our Services), to the extent permitted by applicable law;
To comply with legal and regulatory requirements, where applicable.
Don’t worry, your Personal Information is in safe hands. We absolutely do not sell or market your Personal Information to third parties. Your Data is yours. However, to provide you the Services, we may share certain information that we collect from you in the following manner:
Within our family of companies, including parents, corporate, affiliates, subsidiaries, business units and other companies that share common ownership;
For business transactions relating to any reorganization, merger, sale of assets, funding or acquisition of all or part of our activities by another corporation, including in the context of a due diligence or closing process;
In all cases where sharing your information is permitted or required by applicable law (for example, court order, situation that threatens the life, health or safety of an individual).
We may share certain automatically-collected, aggregated, or otherwise non-personally-identifiable information with third parties for various purposes, including (i) for following various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding your interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Services. In short, whenever we share your information with others, it is to best serve your needs.
Our website may have links to third party websites like Facebook, Twitter, Instagram, SoundCloud or others. We can’t control or be held responsible for the privacy practices of these third parties. Some features, such as data sharing, offer you the possibility of granting third parties access to your information. For example, through API interfaces. Please be aware that how these third parties handle your information is under the privacy policies of those third parties. Also bear in mind that anyone may read, collect and use information that you publish in a public forum such as our social media.
We may from time to time invite you to share a promotional offer or to refer our Services to members of your family or close friends. In such cases, please make sure that the people you refer us to are indeed members of your family (spouse, common-law partner, parent or child) or are people with whom you have a personal relationship (frequent communications, shared affinities, opinions, etc.). We would really appreciate it if you referred us only to people you closely know who’d be interested in our Services.
We store your Data as long as we need it to provide the Services to you, or as required by applicable laws, regulations, or government orders. If you delete your account, we will also delete all of your Personal Information. However, please note that: (1) there may be a delay before this information is deleted from our servers and our backup servers; and (2) our legal obligations might require us to retain some information. With the exception of paid accounts, we reserve the right to delete your account if you fail to access our Services for twelve (12) consecutive months. Before deleting your account, we will send you a notice to your email address.
Our Services are not intended for children under 13 years of age and we never knowingly collect any Personal Information from children under 13. If we learn that we have collected Personal Information on a child under 13 years of age without first having received the authorization of a parent or guardian, we will take the necessary measures to promptly remove that information.
We are very committed to protecting your Personal Information. We follow generally accepted industry standards to protect the information you submit to us, both during transmission and once we receive it. We maintain appropriate technical and administrative safeguards to protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of your Personal Information in our possession. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe your Personal Information has been compromised, please contact us as described in the “Contact Information” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
Your Personal Information is 100% yours and you have the right to access or request to correct whatever Personal Information you have shared with us at any time by writing to us.
Under the GDPR, you may have additional rights, including: (i) the right to withdraw consent to processing where processing requires consent; (ii) the right to access your Personal Information and certain other supplementary information, under certain conditions; (iii) the right to refuse unlawful data processing, under certain conditions; (iv) the right to remove Personal Information about you, under certain conditions; (v) the right to demand that we limit the processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your Personal Information is inaccurate; (vi) the right to move, copy, or transfer (i.e., data portability) of your Personal Information that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right to refuse automated procedures that may have legal effects for you , under certain conditions; (viii) the right to send a complaint to data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection_en.
If you have any comments, any questions or any inquiry about this Policy or your Personal Information, or if you want to obtain information about our policies and practices with respect to any service providers outside Canada, please contact our Privacy Officer (or Data Protection Officer) by mail or email using the following contact information: